Any person who feels threatened in any way or has sustained damage/injury/loss by any specific activity carried out under the ECEC Project, should file a complaint. Complaints can be submitted by:

– citizens who have sustained damages caused by construction works carried out under the Project (dislocation from the construction works site, unresolved property issues, land acquisition, expropriation, environmental impact, improper safety measures during the execution of construction works and similar);
– citizens locally affected in any way by Project activities potentially threatening to them (inappropriate behaviour of Project staff or contractors, rights affected, inequality and similar).

Complaints can be filed by filling in the complaint form in one of the following way:

1) By filling in the e-form here

Click “Submit” after filling all fields. Please note that you can send the form only once, you can’t go back to fill the same form after submitting it.

2) By filling in the Word here

You can send the completed form in one of the following ways:

а) Save the form and send it to

b) Print the form and send it by mail to the following address:
Ministry of Education
Inclusive Early Childhood Education and Care Project
22–26 Nemanjina Street
11000 Belgrade

All the personal data collected through the Grievance Mechanism shall be used in line with the legislation on personal data protection and shall by no means be made publicly available. Contact details shall exclusively be used for further communication regarding your grievance.

You can send question or complaint/objection without your personal data. In that case, the answer will be published at the Inclusive Early Childhood Education and Care Project’s website (